Choose the hospital before an emergency
Decide in advance which hospital your parents will go to. Look for a hospital close enough to reach quickly, with the facilities that match your parents' health conditions.
- 24×7 emergency and trauma care
- Cardiac care with a cath lab, and stroke services
- Intensive care units
- Specialists relevant to your parents' conditions
- Recognised quality accreditation
- Insurance empanelment matching your parents' policy
Smita Memorial Hospital in Thodupuzha is Idukki's first NABH-accredited hospital, with 24×7 emergency, 24×7 primary angioplasty, 24-hour stroke services and 54 critical care beds.
Make an emergency plan
- Save emergency numbers on your parents' phones and yours — Smita Hospital Emergency +91 94961 43852, Ambulance +919778657373
- Keep a folder with ID, SH Card, insurance card, medicine list and recent reports
- Identify a local relative or neighbour who can accompany them
- Share allergies and major conditions with the local contact
Use teleconsultation
For regular reviews or when travel is difficult, video consultation lets your parents see a doctor — and lets you join from abroad. Smita Memorial Hospital offers video and teleconsultation with digital prescriptions, medicine delivery and home blood tests. Call 0486 235 0700 to arrange.
Care at home
SMHRC @ Home brings care to the doorstep:
- Doctor@Home — consultations at home
- Nurse@Home — wound care, injections and medication
- Physiotherapy@Home
- Lab Services@Home — sample collection
- Pharmacy@Home — medicines delivered
- Medical Equipment@Home — for rent or purchase
Comfort and communication
- Care is available in English, Malayalam, Hindi and Tamil
- Private single rooms — no general wards
- Ask the treating team how and when family updates will be shared
- Keep copies of reports so you can seek opinions if needed
Insurance
Check your parents' policy is valid and know how cashless admission works. Smita Memorial Hospital is empanelled with Medisep, ECHS, CGHS and a large panel of insurers and TPAs; its TPA desk is on the ground floor.
Build a health file for your parents
- List of all conditions and allergies
- Current medicines with doses
- Doctors' names and hospital registration numbers (SH Card)
- Recent reports, ECGs, scans and discharge summaries
- Insurance policy details and TPA card
- Emergency contacts, local and abroad
Keep a paper copy at home and a digital copy you can access from anywhere.
Regular preventive care
Encourage parents to have regular check-ups rather than waiting for problems. A yearly health check, eye check for diabetes, blood pressure monitoring and review of medicines can prevent emergencies. Smita Memorial Hospital's Whole Body Check Up Plan (₹5,999) includes consultations and common tests in one visit.
When you visit home
- Accompany parents to a consultation to meet their doctors
- Review the home for fall hazards
- Check medicine supplies and routines
- Update emergency contacts and documents
- Discuss wishes and preferences about future care openly
Specialists you can consult
Frequently asked questions
Can I join my parent's consultation from abroad?
Video and teleconsultation are available — ask when booking how family members can join.
Can a nurse visit my parents at home?
Yes, through SMHRC @ Home Nurse@Home.
Which languages do staff speak?
English, Malayalam, Hindi and Tamil.
What if my parent has a heart attack at night?
Call +91 94961 43852 or the Cardiac Helpline +914862208000. Primary angioplasty is available 24×7.
Sources
- OPD Services, Homecare Services & Emergency, smitahospital.com
- SMHRC Brand Guidelines (audience & languages)
