Patients' Rights:

  • Respecting Values and Beliefs: Patients have the right to be treated with respect for their values, beliefs, cultural needs, and spiritual preferences.
  • Dignity and Privacy: Patients have the right to personal dignity and privacy during examinations, procedures, and treatments.
  • Protection from Neglect or Abuse: Patients are entitled to protection from neglect or abuse while under medical care.
  • Confidentiality: Patients have the right to confidentiality concerning their medical information.
  • Refusal of Treatment: Patients can refuse any treatment, and their decision should be respected.
  • Seeking Additional Opinions: Patients have the right to seek additional opinions regarding their clinical care.
  • Informed Consent: Patients must be provided with informed consent before the transfusion of blood, anesthesia, surgery, participation in research protocols, or any other invasive/high-risk procedures.
  • Complaints: Patients have the right to complain about their care, and they should be informed about the process of voicing a complaint.
  • Cost Information: Patients have the right to information about the expected cost of their treatment.
  • Access to Clinical Records: Patients have the right to access their clinical records.
  • Information on Healthcare: Patients are entitled to information about their treating doctor, care plan, progress, and healthcare needs.
  • Decision-Making Involvement: Patients have the right to determine what information regarding their care is provided to themselves and their families.
  • Education for Informed Decisions: Patients have the right to education that enables them to make informed decisions and be involved in the care planning and delivery process.
  • Information in Understandable Language: Patients have the right to information and education in a language they can understand regarding their healthcare needs.
  • Non-Discrimination: Patients should not be discriminated against in treatment based on clinical/health condition, religion, gender, age, sexual orientation, linguistic origin, or social/geographical origin.
  • Quality Healthcare: Patients have the right to receive medical advice and treatment that fully meets the currently accepted standards of quality healthcare.

Patients' Responsibilities

  • Provide Complete Information: Patients are responsible for providing complete and accurate information about their health, including present conditions, past illnesses, medications, and relevant matters.
  • Compliance with Rules: Patients must abide by all hospital rules and regulations, including no-smoking policies and visitor policies.
  • Courtesy and Respect: Patients should treat hospital staff, other patients, and visitors with courtesy and respect.
  • Timeliness: Patients are responsible for being on time for appointments and canceling or rescheduling in advance when necessary.
  • Medication Handling: Patients should not give prescribed medications to others and should provide accurate information for insurance claims.
  • Communication: Patients must communicate with healthcare providers if their condition worsens or if they anticipate problems following prescribed treatments.
  • Financial Responsibility: Patients are responsible for paying for services in a timely manner and working with hospital staff for payment arrangements.
  • Priority Understanding: Patients should respect that some patients may have more urgent medical conditions and accept that their doctor may need to attend to them first.
  • Adherence to Treatment Plans: Patients are responsible for following prescribed treatment plans and complying with instructions.
  • Acceptance of Measures: Patients are expected to accept adaptations to the environment for a safe and secure stay in the hospital.
  • Privacy and Confidentiality: Patients must accept measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • Medication Approval: Patients should not take any medications without the knowledge of doctors and healthcare professionals.
  • Understanding Rights: Patients are responsible for understanding the charter of rights and seeking clarifications if needed.