Admission

Before

  • Patients are admitted only through doctors’ or EMO’s recommendation.
  • Visit the admission counter and provide details such as date, doctor & class preference.
  • For Maternity, pre-registration is required.
  • Pay a deposit in case of planned surgery or maternity.
  • Foreign nationals & NRIs are required to produce Passports & Visa/PIO, or the admission may be denied.
  • An intimation call is made on the date of admission. In case not received, report to the admission counter.
  • Reservation deposits are non-transferable.
  • Payment via Cash, DD, Credit Cards, Debit Cards and UPI of all major banks accepted.

After

  • Bed charges ( less than 12 hrs stay – half day charge and more than 12 hrs stay – full day charge).
  • Day care admission for a maximum of 8 hours, post which either discharged or admitted.
  • Transfer from one class to another based on availability.
  • In case of an upgrade, bed charges will be applicable at per higher rate from Day 1.
  • In the event of a shift ICU, the existing room must be vacated based on availability.

Billing and payments

 Timings

  • Billing counter is open 24×7.
  • Billing queries shall not be entertained after 30 days of discharge of a patient.
  • For redressal on billing queries, call 9496143852,04862020800,04862-350700 (9 AM to 5 PM for admitted patients, 2 PM to 5 PM for discharged patients)

Payment can be made by through Cash/Credit Card/Debit Card , RTGS /NEFT & UPI at the time of admission, after admission or at the time of discharge of admitted patients 

Payment – Terms & Conditions

  • Transaction fees charged would be borne by the cardholder for any payment (including Duplicate payments).
  • Transaction fee charges would not be refunded/ reversed under any circumstances for any refund/ reversal /chargeback /any other reasons and even duplicate payments.
  • Card holder or customer can connect Billing department for further queries/ disputes/chargeback.

Note

  • Once your transaction is completed, you are requested to mail us at [email protected] with the following details.
  • Name of Patient, Date of Admission, Date of Surgery, Preference class of admission and Name of admitting Doctor.
  • Account holder details (name of bank & branch, a/c holder name), transaction date, time, amount & UTR No, and Admission number (if admitted) in the transfer detail.
  • You can also contact our In-patient billing department for confirmation of payment between 9:00 am to 5:00 pm.  Tel No: 9496143852,04862020800,04862350700
  • For payment confirmation kindly produce the UTR number ( transfer no )
 

Charges

  • Charges for investigations, OT and doctors fees vary based on room category.
  • Bed charges, diet charges and  nursing service charges are billed separately. Any additional purchase shall be charged separately.
  • Emergency doctor visit charges apply between 11 PM to 6 AM /Sundays/Public Holidays.
  • Emergency charges In Wards: Emergency charges @1.25 times the routine rate will be applicable for any test/procedure done on Sundays / Public Holidays / between 8:00 pm to 5:00 am.
  • Emergency charges In ICUs: Emergency charges @1.25 times the routine rate will be applicable for any test/procedure done on Sundays / Public Holidays / between 8:00 pm to 5:00 am. (FIRST DAY OF ICU, i.e. it can be new admission / transferred from ward/stroke unit.
  • OT emergency charge @ 1.25 times the routine rate under similar conditions as the emergency charge.
  • Intensivist visits in the ICU will be charged on a per-day basis.
  • In case of more than one surgery conducted during the same slot, charges for multiple surgeries shall be applicable.
  • Cardiac packages are based on the category and can be confirmed at the time of admission from the billing desk. Upgradation or downgradation of the class within the package is not permissible for Angiography, Angioplasty, or Bypass.
 

Discharge

Procedure & Timing:

  • Doctor’s authorization is required for discharge.
  • Discharges are processed 24×7.
  • Discharge orders received after 10 AM will attract the entire day’s charge.

Payment:

  • Based on the request and discharge paper, the billing department prepares the bill. On final bill completion, information is passed onto the patient’s room.
  • Settlement shall be done at the discharge counter.
  • Visitor passes are to be submitted at the counter. In case the pass is misplaced/damaged, a charge of Rs. 500/- will have to be borne.

General Instructions

    • Outside food is not allowed inside the hospital for patients/attendant.
    • Smoking, consumption of alcohol and non-vegetarian food is not permitted in the hospital premises.
    • Mobile phones are not permitted in the restricted areas of the hospital.
    • Photography is prohibited inside hospital premises.
    • Outside medicines or consumables are not allowed in the hospital.
    • Patients are advised not to carry cash or wear or keep any jewellery during their hospitalization. The hospital will not be responsible for any kind of loss.
    • The hospital security has the right to check your baggage and ask for passes at any time.
  • The admission counter/ward nurse will issue a feedback form. Please spend some time to let us know how we can serve you better.

 

Know OP Services